Your testimony is needed for our FCA complaint regarding HSBC Clawback

Dear Member

As part of our ongoing campaign, the Midland Clawback Committee is preparing a formal complaint to the Financial Conduct Authority (FCA) via the Ombudsman.

Our focus is on the financial review process conducted by FPMs and Private Banking IFAs. To make our case undeniable, we need firsthand evidence from those who were “in the room”—either as staff or as clients.

The Core Issue
To our knowledge, clawback was never integrated into HSBC’s compliance procedures, sales training scripts, or quality checks. This suggests the bank failed to ensure its advisers had the necessary information to provide “best advice.”

How You Can Help
We are seeking written testimonies. If you fall into any of the following categories, please contact Steve Foote directly using the button below

If you were staff:

• Compliance: Was clawback included in the official guidelines?

• Sales Training: Was it ever part of the curriculum or raised by trainees?

• Sales Quality: Was clawback ever a metric in your quality checks?

• FPM/IFA: Did you know about it? Was it ever raised in your training or by colleagues?

If you were a client:

• Did your review cover pension needs? If not, why? (e.g., were you told you had a “full pension”?)

• If you had a pension review, was the specific shortfall created by clawback addressed or were any actions recommended to mitigate it?

Confidentiality

While signed testimonies are most powerful, your privacy is paramount. If you wish to remain anonymous, please state this in your email and we will ensure your identity is protected.

Every voice adds weight to our argument. Please reach out today to help us hold the bank to account.

Kind regards,

The Midland Clawback Committee